FAQ'S

SHIPPING

How long can I expect my order to be received?

-Orders are processed / shipped within 1 - 2 business days. Shipping through USPS takes 2 - 4 business days depending on the customer’s residency. Upon ordering, we ensure you are updated throughout the entire process. You will receive a;

1. Order Confirmation Email

2. Shipped Confirmation Email Containing Tracking Information

3. Delivered Confirmation Email

 

Are you experiencing any delays due to COVID-19?

-No, we are not experiencing any delays in processing times on - RESID3NCY - end. The only potential delay is with USPS currently as they have experienced back up in packages due to limited logistics and transportation issues stemmed from COVID-19. This is more rare than the norm though.

Please reference USPS’ FAQ’s here.

 

FIT

How do the hats fit?

-The hats are one size fits most (OSFM) as they’re a SnapBack / BuckleBack fit. We’ve had customers from head sizes 6 1/2 to 8 all say the hat fit them great! We’ve found it’s based more on the preference of the crown whether high, low or mid.

 

Are the hats pre-curved?

-Yes, the “curved” and “dad” hat styles are pre-curved directly from us. The straight brim hats have a traditional un-curved, straight brim, but can absolutely be curved! It all depends on your preference and style!

 

Are the hats unisex?

-Yes, the hats are unisex. We have found ladies like the fit / style of the “dad” hat more often though!

 

PRODUCT

Is this authentic - RESID3NCY - product?

-Yes, right here at resid3ncy.com is the main, authentic source for - RESID3NCY - products. To further authenticate your item, each item comes with a QR code on the inside of each and every hat. Feel free to scan it!

 

When is my residency / city releasing?

-We LOVE the interest! We go through a full design and approval process to ensure we and the residents of the respective city would be proud to wear the hat each and every day! There are plans to continuously expand the - RESID3NCY - city portfolio across the nation, but above all reach out to us and let us know which residencies are really calling!

 

Are you legit?

-Yes, please see our Instagram (@resid3ncy) for tags / photos from countless happy customers - REPPING THEIR RESID3NCY - ! Also, please check out Our Story page! Just 3 friends with one common goal.

 

CUSTOMER SERVICE

What methods of payment can I pay with?

-We accept all major credit / debit cards that have a VISA, MasterCard, American Express and / or Discover issuance. Also, we accept PayPal and ApplePay through the site’s secure checkout process.

 

What is your return / exchange policy?

-We fully stand behind our - RESID3NCY - product and have a no hassle return / exchange policy. We’ll do everything in our power to make it right for you. In the end, our goal is for everyone to have an avenue to represent where they reside. Please reference our full return / exchange policy here.

 

How do I contact you if I have any further questions not addressed here?

-We pride ourselves on customer interaction and the highest level of customer service! We have multiple avenues to contact us;

-Instagram (@resid3ncy) Direct Message

-FaceBook (@resid3ncy) Messenger

-Email : contact@resid3ncy.com

-In Website Contact Page

-In Website Live Chat Function